Secure Gateways Operations Supervisor

Washington Technology Solutions
1500 Jefferson St. SE Olympia, WA
Olympia, WA 98504
United States

From $85,476 To $112,176
Per Year    
Employment Type
Work Schedule

Job Description

Secure Gateways Operations Supervisor
(IT Application Development – Senior Specialist)

WaTech: Leading the way in technology!
WaTech is a national leader in adopting new, innovative technologies that transform the way Washingtonians receive state services. As a member of WaTech’s team, you will help other state agencies deliver critical services to millions of Washingtonians every day. Washington Technology Solutions (WaTech) operates the state’s core technology services and helps government function more efficiently, safely, and securely.

Great place to work:
Our staff have an outstanding employee benefits package that includes multiple medical and dental plan options, paid leave and holidays, retirement plan options, and more. Employees enjoy flexible work schedules and telework options. WaTech is headquartered in Olympia, Washington; located on the Puget Sound, situated near some of the country’s most scenic national parks and consistently ranked as one of the best places to live in the U.S.

About the division:
Secure Gateway Services (SGS) is within the Computing Services Division (CSD) at WaTech. SGS manages and operates statewide shared security infrastructure and provides a secure web-enabled government by providing access to state services through proxy servers, enterprise secure file transfer services, and authentication systems. These services were established to protect the confidentiality, integrity, and availability of information.

About the opportunity:
As the Secure Gateways Operations Supervisor, you will provide operational oversight of Secure Gateway Security Services and employees. In this role, you will promote and track operational excellence across WaTech's Secure Access Washington authentication portal, the Internal Certificate Authority, and Web Services Gateway.

Some of what to expect with this role:

  • Ensure continuity of operations, prompt response to all service issues and concerns, and timely communication of issues and incidents.
  • Provide ongoing development and operations of the Secure Gateway Services core systems.
  • Evaluate existing secure gateway application functionality and features to make recommendations of highest impact changes and enhancements to SecureAccess Washington.
  • Facilitate, organize, and perform quality assurance measures for software builds.
  • Assist customers in analysis and troubleshooting of agency application integration problems.
  • Advise management on database/application design and enhancements.
  • Assist customers in ticket resolution after problem escalation or personnel escalation is required.
  • Develop and maintain detailed project plans and schedules for modifications, enhancements, and upgrades to the Secure Gateway applications

Here’s what we’re looking for:
  • A Bachelor's degree in information technology or related program AND five years of hands-on experience in administrating, troubleshooting analyzing shared security infrastructure including proxy servers, firewalls, denial of service protection, intrusion detection & prevention, and authentication systems
*Additional years of education or experience may be substituted for the degree*
  • Advanced knowledge of security tools, trends, technology vulnerabilities, security threats, tactics for attack, security best practices, etc.

Preference may be granted to applicants with the following:
  • Two or more years of experience of lead project management or supervisory work.
  • Experience with a large, high volume 24x7 customer or service provider network.
  • CCNA, GIAC, CISSP or comparable certifications.
  • Prior experience with:
    • System engineering, design, and architectures.
    • Integrating with / operation of SIEM with high traffic web applications.
    • Log aggregation and indexing tools.

WaTech is committed to providing equal access and opportunities to all qualified applicants and employees. We seek to attract and retain a diverse staff and welcome your experiences, perspectives, and unique identity.

How to apply:
Applications for this recruitment will be accepted electronically. Please select the large apply button at the top of this announcement for instructions. You may need to create a profile and account in Washington state's automated application system, NeoGov.

To be considered for this position you will need to:
  • Submit your online application.
  • Answer all required Supplemental Questions.
  • Attach a Letter of Interest that addresses how your experience qualifies you for this role.
  • Attach a Resume that documents your work history, training, and education that makes you a viable and competitive candidate for this position.

Note: Failure to attach both your letter of interest and resume or respond to the Supplemental Questions with "see resume" will disqualify your application from further consideration.

You are welcome to include your name and pronouns in your material to ensure we address you appropriately throughout the application process.

Conditions of employment:
  • The incumbent of this position will be required to successfully pass a background check. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position and is a continued condition of employment.
  • Per Governor Inslee’s Proclamation 21-14.2 (Download PDF reader), WaTech employees must be fully vaccinated. Your vaccine status will be verified at New Employee Orientation. Medical or religious accommodations may be requested through our Human Resource Office, please contact Jenifer Graf at (360) 407-8810 for additional information.

Recruitment process:
First round of application assessments will be conducted seven days after the initial job posting date. The hiring authority reserves the right to offer the position at any time after the initial seven-day job posting date during the recruitment process. It is to the applicant's advantage to apply as early as possible. This recruitment may be used to fill multiple positions

Contact us: For inquiries about this position, please contact Rebekah Wilkes at (360) 407-8646 or email Rebekah.Wilkes@WaTech.wa.gov

Persons requiring accommodation in the application process or for an alternative format may contact Human Resources at (360) 407-8242 or Human.Resources@watech.wa.gov. Persons of disability or those who are deaf or hard of hearing can call the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388. WaTech complies with the employment eligibility verification requirements of the federal Form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

To learn more about WaTech please visit our website.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers.
WaTech HR
1500 Jefferson St. SE Olympia, WA
Olympia WA 98504
United States