PetSmart

Pleasant enough. Prompt. Originally thought cuts looked better but really shocked within a week to see how bad the dogs looked.

My very large longhaired cat had developed a lot of mats, and his fur was out of control. Everyone in the grooming office were very helpful and friendly. Chris did a very good job, first taking the time to get to know him to help him not be so anxious, then the haircut was awesome!! She got out all of the mats and gave him a wonderful short haircut! His nails were also clipped. I am very grateful for this service!

I went to have my dog groomed. I have been there many times. This time, in front of several other customers , I was told that I couldn't have my dog groomed until I paid first because I was accused of not paying the last time. I was shocked since I have ALWAYS paid. I went up front, got a copy of my receipt with the manager. We went back to the groomer and when he showed them my receipt, my groomer Alexis smirked and rolled her eyes. I ended up walking out. I was embarrassed by Alexis accusing me of literally stealing and the disrespect of the eye rolling was very immature and rude. Think twice before going here. This was a joke to those groomers. Not professional at all. I guess that's why Alexis is a groomer and I work as a professional in healthcare.

Highly disappointed in the grooming department. I've had an appointment scheduled for a week and brought my dog in numerous times to get acquainted. The day of, an hour and a half into my dog's appointment, they said they were done. His nails are barely clipped, and not clipped right, he still has eyeboogers and loose hair. All I can say is I'm glad I already had a coupon so I didn't have to pay full service prices for just a simple bath.
Also new note he magically has fleas showing up.

Kirby has been attending classes at PetSmart in Lakewood with Zee and recently graduated from the Advanced class (we took the Intermediate one with Zee as well). I can't type enough praise I have for her. She's such a talented pet trainer and is really in tune with every animal's body language and cues and will teach you to be just as in tune with your pet. She splits her time between every pet in the class perfectly, spending time on those who need extra help and giving extra work to those who's pets have got it down and can handle the extra challenge. We've been able to build on what we've learned in class at home and Kirby can now even turn off light switches and close doors on command! My only regret is not moving to Washington sooner so he could've had class with Zee for his puppy/beginner course.

We just took in another dog (Sal) and immediately signed him up for Zee's next available beginner class to work on some behavioral concerns. Although we are in a group class, Zee had personalized homework for us to work on for his specific needs. Just from the first class, we've seen such an improvement in his confidence and obedience at home. The value of these group classes (I think $140 for 6 weeks of 1 hour classes) is unbeatable with such a great trainer.

If you guys don't open at 7am, change your fucking time online. Simple, easy and doesn't piss off people who go out of there way to fucking go to this store.

Very rude and mean ladies at the grooming salon. My puppy who is very happy and always wants to say hi to everyone was all sad and scared when I picked her up. I asked if I could have a treat for her she said no because she was a bad girl.

I signed up for all 3 training classes at PetSmart with Zee for my dog Taco after a customer of mine was telling me about how wonderful she was and I am so happy I did she was right! Zee is AMAZING! She is great with the dogs and takes her time with any questions or concerns the pet parents have. She goes above and beyond. We are almost finished with our intermediate class and Taco is doing so good! Honestly I've never had a small dog before and at first didn't realize they could be trained because I've never seen one that was lol. Since starting her class I've had customers at work tell me how good and well behaved my dogs is, before he wouldn't listen at all and just do whatever he wanted. I am so grateful for Zee and how much she has helped us. I tell everyone I know with a dog to go and sign up for Zee's classes.

Zee was phenomenal with her customer service and was very knowledgeable with my pets needs! Will be coming to this location from now on! Thank you Zee again we appreciate you!

I've been to this store several times and it's always a hit or miss. Mostly a miss. Customer service is very minimal. I would try my luck at a different pet store.